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What is your Refund & Replacement Policy?

What is your Refund & Replacement Policy?

  • 1. We ONLY SELL BRAND NEW ITEMS (unless specify in the item pages)!
  • 2. It is A MUST to contact us before returning the item(s). Return without my approval will not be processed.
  • 3. All returns must be made with the SAME items in brand new condition within 7 days of arrival. 
  • 4. We reject all USED/ OPENED items for return.
  • 5. The maximum acceptance date is 14 days upon arrival, with proper authorization; However, returns which exceeds 7 days return policy are subject to a 30% restocking fee. Returns which within 7 days are subject to a 20% restocking fee.
  • 6. Refund through the ORIGIONAL PAYMENT METHOD which buyer is used.
  • 7. Shipping & handling charges CANNOT BE REFUNDED in anyway.
  • 8. All defective items will be replaced with brand new items. Can't change to any other item, unless the item is no longer available.
  • 9. Buyer is responsible for the BOTH return and resending shipping charge for all situations, including factory's fault or damage via postal. 

What is your return Policy for Wrong orders placed by buyer?

  • 1. We can cancel the order within 12 hours before the shipment without deduct any cost.
  • 2. Once the order is under processing after 12 hours and espcially new production is arranged, we would deduct 10% of the order total if customer is willing to cancel it before shipment.
  • 3. Once the order is shipped, we would deduct 20% handling fee and we would not responsible for any shipping cost back and forward.
  • 4. If any import duties occured during the return, we would deduct it from the total.
  • 5. Any other unexpected return cost would be on buyer's account.
 
 

 


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